J.D. Edwards EnterpriseOne Managed Services

Stability For Your IT Environment

AITO's Managed Service Group excels at providing clients with fully managed solutions. We leverage our expertise and technology investment and achieve high levels of system uptime, reliability, and security.

Savvy business owners know that to maintain a business advantage they need cost-effective and reliable technology with a system that will accommodate rapidly changing capabilities.

J.D. Edwards EnterpriseOne Managed Services is a win-win solution, providing:

  • Lower cost, lower risk, more security
  • System reliability, with maintenance by AITO
  • Fixed-rate monthly payments
  • Increased operational efficiency
  • Cost-effective access to enterprise-level support
  • Minimum downtime
  • Assurance

J.D. Edwards EnterpriseOne Managed Services include:

  • Unlimited Remote Technical Support
  • Toll-free telephone number
  • Support for most business hardware/software
  • "How-To" instructions

AITO is the preferred supplier of Managed Services based on the following frequently cited factors.

Focus
AITO's professionals manage the IT environment so clients can focus on their own strategic business goals.

Risk Mitigation
With AITO managing their application infrastructures such as DBA, CNC admin, server admin etc., clients don’t have to worry about hiring and retaining highly specialized JDE staff.

Service
AITO provides unparalleled Service Level Agreements along with 24/7 support and administration. AITO also supplies continuous proactive maintenance and monitoring of clients' systems.

High Availability Environment
AITO managed servers and infrastructures are located in a "Tier 1" data centre. AITO’s environment includes redundant power, cooling, 24x7 bonded security access with biometrics, diesel backup power, and state-of-the-art fire control systems.

Cost Containment and Predictability
Clients are able to retain predictable IT costs with multiple year agreements. They can avoid many of the typical capital expenditures relative to a JDE technology infrastructure.

Disaster Recovery and Backups
AITO's full disaster recovery process ensures continual access and availability of clients' critical JDE applications. All JDE data is backed up and securely stored off site.

Scalability
AITO’s robust infrastructure facilitates any growth and processing requirements to meet clients' future needs.

Compliance & Best Practice
IT best practices are used exclusively for all AITO's processes. Security and management are logged and transparent, with full audit capabilities. To further satisfy audit requirements, AITO is in the process of becoming fully 5970 compliant.

Visibility
AITO provides an extensive monthly reporting package. Reports detail any issues, change requests, and system requests performed during the month. Included are an ongoing analysis of server utilizations, capacity planning, and performance tuning recommendations.

Give us a call and speak to one of our representatives about our J.D. Edwards EnterpriseOne Managed Services.