Methodology

IT implementation is one of the biggest investments any business can make. It requires meticulous attention to detail, and skillful partners who are dedicated to the success of your business as if it were their own.

Our hand-picked teams are selected based on their specialized industry experience and knowledge. This ensures only the most qualified people are consistently assigned to your project – from beginning to end.

Practical Approach

Through the completion of more than 250 implementation and upgrade projects, we know that each action we take throughout the project lifecycle must be deliberate and purposeful.

Based in traditional project management practices, our client-focused approach is orchestrated to ease the process and advance your project through a logical series of defined phases.

Every AITO solution begins with a plan.

Plan

The initiation phase of the project is used to identify:

  • Key stakeholders and their roles in the project

  • Project scope

  • Resources & commitments

  • Expected outcomes/objectives

 
AITO’s Discovery process focuses on understanding your business requirements.

Discovery

We facilitate workshops to guide the project team through the process of understanding and selecting the business process alternatives offered by the software.

After the plan and system are in place, the project build begins.

Build

All system conversions, interfaces, custom reports and forms begin in this phase. AITO takes the lead in writing requirements, developing and unit testing. This phase may extend beyond deployment/go live phases depending on the specific requirements of each project.

 
The Training phase builds competency within the client’s team during modelling of a project.

Training

Customized depending on the specific requirements of the project, a typical training phase involves ongoing trial and training throughout the modelling of a project.

Workshops are developed for each functional area of a business (e.g. Customer Care, Rates, Finance) and sessions occur prior to running test scripts.

 
In the Model phase, a prototype of the system is used to test and identify issues.

Model

Modelling scripts are developed based on the design. Scripts are executed to validate design for applications, technology and security in a prototype environment. Issues are documented and resolved.

Knowledge transfer from AITO to client in the form of task or process-specific training. This approach allows the user to learn, configure and use the software as it relates to a specific activity or function. This produces a higher rate of knowledge transfer and retention in contrast to a classroom training where entire program learnings often predate hands-on interaction by days or weeks.

 
After quality assurance is complete, the new system is launched.

Deploy/Go Live

Testing and validation complete, the production environment is configured and rolled-out to the organization.

A project doesn’t end with the launch. Support is available through the first 90 days.

Support

With an emphasis on moving client to normalized operations, AITO provides support and assistance through the first business cycles, post program deployment.